1. What products does Averonaa offer?

Averonaa offers a curated collection of fashionable clothing designed for everyday wear. Our selection includes stylish apparel that combines comfort, quality, and modern design for a variety of occasions.

  1. Do you ship internationally?

Yes. We offer both domestic shipping within the United States and international shipping to many countries and regions.

Please note that shipping availability may vary depending on your location.

  1. How long does order processing take?

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

  1. How long does shipping take?

United States

Processing Time: 1–2 business days
Shipping Time: 3–7 business days
Estimated Total Delivery: 4–9 business days

International

Processing Time: 1–2 business days
Shipping Time: 7–20 business days
Estimated Total Delivery: 8–22 business days

Delivery times are estimates and may vary due to carrier operations, customs clearance, weather conditions, or other unforeseen circumstances.

  1. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow up to 72 hours for tracking information to become active.

  1. Can I cancel my order?

Yes. Orders may be canceled before they have been shipped.

If your order has already entered processing or has been dispatched, cancellation may no longer be possible. You may instead request a return after delivery if your order qualifies under our Refund & Return Policy.

  1. What is your return policy?

Eligible items may be returned within 30 days after delivery, provided they are unused, unworn, in their original condition, and include the original packaging and tags where applicable.

Please review our Refund & Return Policy for complete details.

  1. Who pays for return shipping?
    If the item is damaged, defective, or incorrect due to our error, we will cover the reasonable return shipping cost.
    If the return is due to personal reasons, such as ordering the wrong size, changing your mind, or personal preference, the customer is responsible for the return shipping cost.
  2. How long does it take to receive a refund?

Once your returned item has been received and approved, refunds are generally processed within 3–5 business days to the original payment method.

Depending on your financial institution, additional processing time may be required before the funds appear in your account.

  1. What payment methods do you accept?

We accept major payment methods available during checkout through secure third-party payment providers.

The payment options displayed at checkout may vary depending on your country or region.

  1. Is my payment information secure?

Yes.

Payments are processed through secure third-party payment gateways that use industry-standard encryption technologies.

We do not store your complete credit card number or card security code (CVV).

  1. Do I need to create an account before placing an order?

No.

You may place an order as a guest if guest checkout is available. Creating an account may make it easier to view your order history and manage future purchases.

  1. Will I have to pay customs duties or import taxes?

For international orders, customs duties, import taxes, VAT, or other government fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer unless otherwise stated at checkout.

  1. What if my package is delayed?

Occasionally, deliveries may be delayed due to weather conditions, customs inspections, transportation issues, or carrier-related circumstances.

If your order experiences an unusual delay, please contact our customer support team and we will assist you in tracking your shipment.

  1. What should I do if I receive a damaged or incorrect item?

Please contact us within 30 days of receiving your order.

Include:

Your order number
A description of the issue
Clear photos of the item and packaging

Our support team will review your request and work with you to provide an appropriate solution.

  1. Are your products sold through a subscription?

No.

All products sold on Averonaa are one-time purchases only.

We do not offer subscription services, recurring billing, automatic renewals, or membership plans with recurring charges.