Thank you for shopping at Averonaa. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund and return policy below.

Return Eligibility

We accept returns within 30 days from the date your order is delivered.

To qualify for a return, items must:

Be unworn, unused, and in their original condition.
Include all original tags, labels, and packaging where applicable.
Be free from stains, odors, alterations, or damage caused after delivery.
Be accompanied by proof of purchase, such as your order confirmation or receipt.

Returns that do not meet these conditions may be declined.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:

Underwear and intimate apparel
Socks and hosiery (if opened or worn)
Swimwear without the original hygienic liner
Gift cards
Clearance or final sale items marked as non-returnable
Any item showing signs of use or washing
Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item and its packaging

After reviewing your request, we may offer a replacement, exchange, partial refund, or full refund, depending on the circumstances.

Return Shipping Costs
If the return is due to our error (such as a damaged, defective, or incorrect item), Averonaa will cover the reasonable return shipping cost.
If the return is requested for personal reasons (including incorrect size selection, change of mind, preference, or accidental purchase), the customer is responsible for the return shipping cost.

Original shipping charges, if any, are generally non-refundable unless required by applicable law.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method.
Refunds are typically processed within 3–5 business days after approval.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Exchanges

We accept exchanges for eligible items when available.

If you would like a different size or color, please contact our customer support team before returning your item. Exchange requests are subject to product availability.

Order Cancellation

Orders may be canceled before they have been shipped.

If your order has already entered processing or has been dispatched, cancellation may no longer be possible. In such cases, you may request a return after receiving the package in accordance with this policy.

Return Instructions

Before returning any item, please contact our customer support team to obtain return authorization and return instructions.

Returns sent without prior authorization may experience delays in processing or may not be accepted.

Limitation of Liability

Averonaa reserves the right to refuse returns or refunds that do not comply with this policy or that show evidence of misuse, abuse, unauthorized alterations, or fraudulent activity.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Averonaa

Email: support@averonaa.com

Company: SweetKawachi LLC

Business Address:

1151 Old Pocallo Rd

Sumter, South Carolina 29150

United States